Official bull99e Document

Privacy Policy bull99e

At bull99e, we take seriously the trust placed in us by every member. This Privacy Policy outlines how we collect, process, store and protect your personal information as a user of our platform.

Updated: January 2026 English Data Protection
Data Secure
Our Commitment

Data Protection Principles

bull99e complies with international data protection standards to ensure every member's information is handled with integrity and responsibility.

Information Security

All member personal data is stored using industry-standard SSL/TLS encryption. Account information, payment details and transaction records are protected with strict security layers to prevent unauthorised access.

Data Confidentiality

bull99e will not sell, rent or transfer your personal data to any third party unrelated to platform operations. Your information is used only for the purposes stated in this policy.

Member Access Rights

Every member has the right to review, amend or request deletion of their personal data. Contact our customer support team available 24/7 via live chat or email for any data-related requests.

Regulatory Compliance

The bull99e platform operates under international licensing and complies with established data compliance requirements. We conduct regular reviews to ensure our data handling practices are kept up to date with current standards.

Communication Controls

Members can manage their marketing communication preferences at any time. We respect your choice — whether you wish to receive promotional information or opt out, your preference can be changed easily.

Data Retention Period

Personal data is only retained for as long as it is needed for the stated purposes or as required by applicable law. Once that period ends, data will be disposed of securely and in an orderly manner in accordance with our internal procedures.

Table of Contents

Effective Date: 1 January 2026 Version 3.1

1. Information We Collect

In the course of operating the bull99e platform, we collect various categories of personal information from our members. This collection is done directly from you during account registration, while you use our services, or automatically through relevant technologies.

Information you provide directly:

  • Full name as shown on your identity card (MyKad)
  • Identity card number or valid passport number
  • Active email address to be used for account communications
  • Mobile phone number for identity verification and security
  • Date of birth for age verification purposes (21 years and above)
  • E-wallet or banking account details for deposit and withdrawal transactions
  • Current residential address

Information collected automatically:

  • IP address of the device used to access the platform
  • Device type, operating system and web browser used
  • Game activity records, betting history and financial transactions
  • Login session information including access time and location
  • Website usage data including pages visited and duration of visit
All information collected is necessary to ensure smooth platform operations, comply with international licensing requirements, and prevent fraud and money laundering.

2. Purpose of Data Collection and Processing

bull99e processes members' personal information on a lawful basis and for specific purposes. We do not use your data beyond the purposes stated below:

  • Identity verification: To verify member identity during registration and to meet Know Your Customer (KYC) requirements under the international licensing we hold.
  • Account management: To create, manage and maintain member accounts including processing deposits, withdrawals and storing transaction records.
  • Fraud prevention: To detect, investigate and prevent suspicious activity, fraud, money laundering and platform abuse.
  • Service provision: To provide access to all games, sports betting, live casino and other services offered at bull99e.
  • Customer support: To process enquiries, complaints and support requests submitted via live chat or email.
  • Marketing communications: To send information about promotions, bonuses and platform updates to members who have agreed to receive them.
  • Service improvement: To analyse usage patterns and platform performance for continuous improvement purposes.

3. Information Sharing with Third Parties

bull99e does not sell or rent member personal data to any third party for their own commercial purposes. However, in certain circumstances, we may need to share information with the following parties:

  • Payment service providers: Information required to process transactions through Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay, USDT, BTC and ETH is shared with the respective providers. These providers are bound by strict confidentiality agreements.
  • Game providers: Game developers may receive non-identifiable statistical data for game improvement purposes.
  • Regulatory authorities: bull99e is required to disclose information to international licensing bodies or legal authorities when lawfully required.
  • Technology services: Technical infrastructure providers such as cloud and cybersecurity services that support platform operations. They are not permitted to use your data for any purpose other than supporting bull99e operations.

In all cases of data sharing, bull99e ensures that the relevant third parties are bound by confidentiality and data protection obligations equivalent to the standards we comply with.

4. Use of Cookies and Tracking Technologies

The bull99e website uses cookies and similar tracking technologies to improve your browsing experience and ensure the platform functions properly.

Types of cookies we use:

  • Essential cookies: Required for basic website operations including login sessions, account security and transaction processing. These cookies cannot be disabled without affecting platform functionality.
  • Performance cookies: Collect information about how members use the platform to help us identify areas that need improvement.
  • Functional cookies: Store your preferences such as language settings and display preferences to make your experience smoother in future sessions.
  • Marketing cookies: Used to display relevant promotional content based on your activity on the platform.

You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of the bull99e platform.

5. Data Security Measures

bull99e implements a range of technical and organisational security measures to protect members' personal data from unauthorised access, disclosure, alteration or destruction.

  • SSL/TLS encryption: All data transmitted between your device and our servers is protected with industry-standard 256-bit encryption.
  • Access controls: Only authorised staff with a legitimate operational need are permitted to access members' personal data.
  • Regular audits: Our security systems undergo periodic audits and risk assessments to identify and address potential vulnerabilities.
  • Two-factor authentication: Members are encouraged to enable two-factor authentication to add an extra layer of security to their accounts.
  • 24/7 monitoring: Our security team monitors the platform around the clock to detect and respond to any security threats promptly.
While we take all reasonable steps to protect your data, no security system can be guaranteed to be completely foolproof. We strongly encourage members to use strong passwords and not to share their account details with anyone.

6. Your Rights as a User

As a bull99e member, you have several rights regarding your personal data, all of which we fully respect:

  • Right to access: You have the right to request a copy of the personal data we hold about your account at any time.
  • Right to rectification: If any information we hold is inaccurate or out of date, you have the right to request that it be corrected promptly.
  • Right to erasure: In certain circumstances, you may request the deletion of your personal data, subject to applicable legal requirements and licensing regulations.
  • Right to restrict processing: You may request that we limit how your data is used in certain situations.
  • Right to object: You have the right to object to the processing of your data for direct marketing purposes at any time.
  • Right to data portability: You may request your data in a structured, machine-readable format.

To exercise any of the above rights, please contact the bull99e customer service team via 24/7 live chat or our support email. We will process your request within a reasonable timeframe in accordance with our internal procedures and applicable legal requirements.

7. International Data Transfers

As bull99e operates under an international licence, members' personal data may be stored and processed outside Malaysia in certain circumstances. Such transfers are only carried out when:

  • The receiving country provides an adequate and equivalent level of data protection
  • An appropriate data transfer agreement exists between bull99e and the data recipient
  • The transfer is necessary for the performance of a contract between you and bull99e
  • You have given explicit consent to the transfer

bull99e ensures that all international data transfers are conducted with adequate safeguards to maintain the security and confidentiality of your personal information.

8. Underage Users

bull99e is a platform intended exclusively for individuals aged 21 and above. We do not knowingly collect or process personal data from individuals under the age of 21.

All members are required to verify their age during the account registration process. If we discover that personal information belonging to an individual under the age of 21 has been collected, we will take steps to delete that information immediately and close the relevant account.

Parents or guardians who become aware that their child has registered on the bull99e platform are requested to contact our customer support team immediately via 24/7 live chat or our support email.

🔞 bull99e maintains a strict policy against underage gambling. Only individuals aged 21 and above are permitted to register and use our services. All accounts suspected of belonging to underage individuals will be investigated and terminated.

9. Changes to This Privacy Policy

bull99e reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform service updates.

Any material changes to this policy will be communicated to members through:

  • A notice displayed prominently on the bull99e website
  • An email notification sent to the email address registered with your account
  • A message in your account during your next login session

The effective date shown at the top of this document indicates when the latest version of this Privacy Policy took effect. Your continued use of the bull99e platform after any changes are announced constitutes your acceptance of the updated terms. We encourage you to review this policy periodically.

10. How to Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please contact the bull99e team through the following channels:

  • 24/7 Live Chat: Available directly on the bull99e platform, in Malay and English
  • Support email: [email protected]

Our customer service team is available at all times and will make every effort to respond to all privacy-related enquiries thoroughly within a reasonable timeframe.

For data deletion requests or sensitive privacy-related enquiries, we recommend using the email channel so that we can document and process your request in a more organised and transparent manner.
FAQ

Questions About the Privacy Policy

Answers to questions frequently asked by members regarding data protection and privacy at bull99e.

During account registration, bull99e collects basic information such as your full name, identity card number (MyKad), email address, mobile phone number, date of birth and payment details for deposits and withdrawals. All this information is required to verify your identity and ensure account security, as well as to meet the international licensing requirements we comply with.

bull99e does not sell or rent your personal data. We only share the necessary information with payment service providers such as Touch 'n Go eWallet, DuitNow, FPX and others to process your transactions. In certain cases, we may be required to disclose information to licensing bodies or legal authorities when lawfully required. All third parties involved are bound by strict confidentiality agreements.

You can submit a data deletion request by contacting the bull99e customer support team via 24/7 live chat or by sending an email to [email protected]. Include your account details and clearly state that you want your personal data deleted. Please note that some data may need to be retained for a certain period to comply with applicable legal requirements and licensing regulations.

When you close your bull99e account, we will stop actively using your data for marketing and platform operations. However, certain records such as transaction history and identity verification information may need to be retained for a period of time to meet legal obligations and international licensing requirements. Once the mandatory retention period ends, your data will be disposed of securely.

All payment details are transmitted through connections protected by 256-bit SSL/TLS encryption. Card or e-wallet account information is not permanently stored in our systems — only the identification tokens required for transaction processing are retained. Payment providers such as Touch 'n Go eWallet, DuitNow, Boost, ShopeePay and others handle transactions in accordance with their respective industry security standards.

Yes, you can stop receiving marketing communications at any time. Every marketing email we send contains an unsubscribe link. You can also update your communication preferences through your account settings or by contacting our customer support team via 24/7 live chat. Please note that emails related to account operations, transactions and security cannot be stopped as they are essential for managing your account.
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